Shipping policy

At TidyPan, we aim to make ordering practical kitchen organization products simple and convenient, wherever you live.

1. Free Worldwide Shipping

TidyPan provides free shipping worldwide on orders placed through TidyPan.shop.

There is no standard shipping charge for eligible orders regardless of destination.

2. Estimated Delivery Time

Our standard estimated delivery timeframe is:

7–10 days

The delivery timeframe is an estimate rather than a guaranteed delivery date. Actual delivery times may vary depending on destination, carrier operations, customs procedures, weather, public holidays, and other circumstances outside our reasonable control.

3. Order Processing

Orders are prepared for shipment after successful order and payment verification.

Once an order has entered fulfillment, we may not be able to modify or cancel it. Customers should therefore verify their shipping information carefully before completing checkout.

4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error after placing your order, contact support@TidyPan.shop as soon as possible. We will make reasonable efforts to help, but we cannot guarantee that an address can be changed after fulfillment has begun.

5. International Orders

Because we offer worldwide shipping, international orders may be subject to local customs procedures, import regulations, or other requirements imposed by the destination country.

Customers are responsible for complying with applicable local import requirements. Any taxes, duties, or governmental charges, where applicable and not collected at checkout, may be determined by local authorities.

6. Delivery Delays

Occasionally, deliveries may take longer than expected because of carrier disruptions, customs processing, severe weather, high seasonal demand, public holidays, or other circumstances beyond our reasonable control.

If your order appears significantly delayed, please contact our support team so we can assist you.

7. Lost or Damaged Shipments

If your order appears to have been lost in transit or arrives damaged, please contact us promptly with your order details.

We will review the circumstances and work toward an appropriate resolution.

8. Shipping Support

For shipping questions, contact:

TidyPan
Email: support@TidyPan.shop
Phone: (855) 987-5440
Address: 2285 Rue St Mathieu, Suite 105, Montréal, QC H3H 2J7, Canada